This article will provide more information about sales types.
Sales type can be configured for both a Tour Operator en Travel Agent, possible values are
- Own Organization
- Resale
1. Own Organization
In this case, the travel agency or tour operator acts as the actual organizer of the trip.
Key Characteristics:
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The travel agency puts together the travel package themselves (flights, hotels, transfers, excursions, etc.).
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They are legally responsible for the execution of the trip.
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The customer signs a contract directly with the organizer (i.e., the agency itself).
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The travel agency bears the risk and responsibility if something goes wrong (like cancellations, complaints, or supplier issues).
Example:
A travel agency organizes a group trip to Italy, including bus transport, accommodation, and a tour guide. They handle all contracts and pricing directly — they are the organizer.
2. Resale (Third-party Sale)
Here, the travel agency sells a trip organized by an external tour operator.
Key Characteristics:
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The travel agency acts as a middleman, not the organizer.
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The customer signs a contract with the third-party tour operator.
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The agency earns a commission for the sale but is not legally responsible for the trip’s execution.
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Complaints or changes go through the actual organizer.
Example:
A customer books a holiday package from a Tour Operator through the travel agency. The agency facilitates the booking, but the Tour Operator is the responsible organizer.